Post by shiyabul on Aug 20, 2024 10:15:24 GMT
For the most part, bots are digital users that live in messaging apps, such as Facebook Messenger, WhatsApp, and Slack or on your website via web chat. Unlike human users, they are powered by software and use the company’s brand voice. To be clear, the bot is only an interface for the product or service: in the same way a website, a phone call, or an app might serve as the interface to book an appointment.
Why are we talking about bots? Why should you be investing in https://lastdatabase.com/ yet another interface after investing so much in web and mobile? Here are just a few reasons: About billion text messages are sent daily around the world (source: Increditools). Over three billion people use WhatsApp and Messenger every month (sources: Meetanshi [blog] and Datareportal). In , an estimate of billion people used messaging apps.
This number is expected to grow to billion in (source: Statista). ANYTHING THAT BOTS CAN DO TO REDUCE CALL VOLUME AND DEFLECT EFFECTIVELY IS A MASSIVE WIN. It’s about reaching your customers where they are. Messaging interfaces are where they spend most of their time and what they are most comfortable with. When was the last time your son, daughter, or niece called you? I bet the last time they reached out was via text.
Why are we talking about bots? Why should you be investing in https://lastdatabase.com/ yet another interface after investing so much in web and mobile? Here are just a few reasons: About billion text messages are sent daily around the world (source: Increditools). Over three billion people use WhatsApp and Messenger every month (sources: Meetanshi [blog] and Datareportal). In , an estimate of billion people used messaging apps.
This number is expected to grow to billion in (source: Statista). ANYTHING THAT BOTS CAN DO TO REDUCE CALL VOLUME AND DEFLECT EFFECTIVELY IS A MASSIVE WIN. It’s about reaching your customers where they are. Messaging interfaces are where they spend most of their time and what they are most comfortable with. When was the last time your son, daughter, or niece called you? I bet the last time they reached out was via text.